ESN Quality Assurance Division
Providing Outsourced Physical Security Quality Assurance Services
It is the goal of the ESN Quality Assurance Division (ESN-QAD) to provide service that instills in your client staff the highest standards of Courtesy, Professionalism, and Responsibility to task.
ESN-QAD recognizes that quality customer service is essential to the success of any business. To make a difference, good quality practices must be embraced by senior management and instilled within an organization's culture. Quality is not just about implementing a system or working towards a set standard.
It is an attitude, an approach to working, which not only improves business but the way people work.
ESN-QAD carries out third party assessments focusing on our staff's thorough technical expertise in the field of Physical Security. We follow a non-bureaucratic process coupled with innovative techniques that serve as vehicles for client's contractor management system improvements. The ESN-QAD philosophy of success is to maintain core values based on credibility, value added professionalism, integrity, communication, and to provide a challenging and rewarding work environment for all client staff.
Audit Team
ESN-QAD approach is a thorough, performance-based, focus on client systems; we do not force unnecessary controls onto your processes. ESN-QAD conducts audits using client policies and procedures as a base-line to verify the implementation and efficacy of both. We can be extremely flexible in meeting any client timetable, and have developed a process that is proven, expedient, and efficient.
The mission of the ESN-QAD Audit Team is to improve the quality of contract specification implementation in the field. In order to achieve that end, the QAD Activity:
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Works on ensuring a thorough understanding of the specifications themselves.
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Promotes the development of good validators, test tools and harnesses for implementers and end users.
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Thinks ahead in terms of what additional steps could be taken to achieve QA goals more efficiently, including inspection, education, and communication.
To submit a service request, please send an e-mail to info@excelservice.net. We look forward to serving your future needs.